Shipping, Delivery and Returns

YOUR SHIPPING, DELIVERY AND RETURNS

We use a courier service for all our deliveries, this ensures your order is delivered to you in perfect condition. All items are delivered unassembled. If assembly is required, please see our Engineered Delivery below.

We deliver orders to any desired address in the Republic of Ireland.

We deliver from Monday to Friday. We do not deliver on Saturday or Sunday.

The cost of shipping is €9.95 per order on items under €100. Free delivery will apply on all orders over €100 that are delivered by courier.

The expected delivery time will depend on the stock levels. Orders will be despatched within 24 hours of receipt of order and delivery will be made in the following 1- 2 working days by our third party logistics partner. We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

Item in stock: In instances where an item appears in stock on our website but is not available for some reason, a full refund will be offered on a no-hassle basis.
Available to order: Products will be delivered within 7-10 working days.
Specialised item: Delivery can vary from 4 – 6 weeks.

Engineered Delivery

All items are delivered unassembled as standard. For larger or more complex products, we strongly recommend our engineered delivery service where a trained member of our team will deliver, assemble, and demonstrate the product safely in your home, then remove all packaging.

Engineered delivery is available as a flat fee of €130, regardless of product: this includes beds, riser recliners, mobility scooters, and other qualifying large items.

Because engineered delivery needs to be scheduled with a member of our team, it can take a little longer than our standard 1–2 working day courier delivery. You will be informed of the expected timeframe at the time of ordering. We particularly recommend engineered delivery for elderly customers, or anyone purchasing on behalf of a parent or relative who may find self-assembly difficult or unsafe.

Please note:

• Where there are unexpected delays you will be contacted by a member of our customer service team and will be advised of this situation.
• If you do not receive your order within 15 working days, please contact us by email info@beechfieldhealthcare.ie or phone 0818 989 353.
• We will replace lost or damaged orders free of charge.
• It is our policy to operate a fair and transparent ordering process.

RETURNS POLICY

Beechfield Healthcare Ltd makes every effort to ensure products arrive in perfect condition. However in the unlikely event of a product arriving damaged, customers should contact Customer Services within 14 days of receipt and return the package for a replacement to be sent.

ONLINE AND PRIVATE SALES OVER THE PHONE (Distance Selling)

Our returns policy for online and telesales comply with current distant selling regulations.  A customer may return an item up to 14 days after delivery if the item is unused and is in its original undamaged packaging for a refund. 

The cost of returning an item will be met by the customer

The customer can return the item in person either to the head office in Portlaoise or Artane.  If customers wish to post or courier an item they must be returned to the Portlaoise Branch with their delivery docket included and their Sales Return Number issued by customer service.

Return Label

You can easily download and print a return label right here to ensure our warehouse can identify your parcel. 

Please note:

• Delivery or set up charges will not be refunded.

SHOP & DIRECT SALES RETURNS

Beechfield Healthcare will issue a CREDIT NOTE for any product returns that are purchased in either of the stores (Portlaoise or Artane). No Cash Refunds or Credit Card Rebates apply.  If a customer wishes to return an item purchased in store, it must be returned completely unused and strictly within 14 days from delivery date.  

Please note:

• The cost of returning an item will be met by the customer.
• Delivery or set up charges will not be credited.
• For hygiene purposes, we cannot accept returns on toileting, incontinence, showering, or bedding products. We can only accept CPAP mask returns that are unopened and unused.
• If you have not received your order within 28 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent.

Customer Services email info@beechfieldhealthcare.ie

Please return items to:
Beechfield Healthcare Ltd,
Clonminam Business Park
Portlaoise,
Laois
R32 FP59